Privacy Policy for Sarah International Travels
Your privacy matters to us. This Privacy Policy explains how Sarah International Travels collects, uses, stores, and protects information when you visit our website, request an Umrah package quote, contact us through WhatsApp Business, submit a travel inquiry, or communicate with our team.
We aim to keep the process clear and simple so travelers can understand what information may be collected, why it is needed, and how it may be used for travel support, customer communication, quote requests, and booking assistance.
1. Introduction
This Privacy Policy describes how Sarah International Travels collects, uses, and protects personal information provided by visitors and customers. This may include information submitted through website forms, WhatsApp Business messages, phone calls, email communication, quote requests, Umrah package inquiries, international flight requests, and other travel-related communication.
By using our website or contacting our team, you agree that your information may be handled according to this Privacy Policy. If you do not agree with this policy, you should avoid submitting personal information through our website or communication channels.
2. Information We May Collect
We may collect information that you voluntarily provide when you contact Sarah International Travels or submit a quote request. This information is usually needed so our team can understand your travel needs and provide relevant assistance.
- Full name and contact details such as phone number, WhatsApp number, and email address.
- Travel details such as departure city, destination, travel dates, return dates, number of travelers, package preference, and room occupancy.
- Inquiry details submitted through forms, WhatsApp Business, phone calls, email, or other communication methods.
- Technical website data such as browser type, device type, pages viewed, and basic website interaction information.
3. How We Use Your Information
Sarah International Travels uses collected information to respond to customer inquiries, prepare travel quotes, provide Umrah package guidance, assist with international flight requests, and communicate with customers about their travel needs.
- To respond to quote requests for Umrah packages, flights, hotels, transportation, and related travel services.
- To communicate with customers through phone, email, WhatsApp Business, or other suitable channels.
- To understand customer travel preferences and provide more relevant guidance.
- To improve website content, customer support, page experience, and service quality.
- To maintain records of inquiries, customer communication, and service requests.
4. WhatsApp Business Communication
Sarah International Travels may communicate with customers through WhatsApp Business when customers click a WhatsApp button, submit a quote request, or send a message directly. WhatsApp communication may include travel quote discussions, package details, flight request support, follow-up messages, and customer assistance.
Please avoid sending sensitive information through WhatsApp unless it is required for travel assistance and you are comfortable sharing it. Communication through WhatsApp may also be subject to WhatsApp’s own privacy practices and terms.
5. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve browsing experience, understand website performance, and analyze visitor behavior. Cookies help the website remember basic preferences and allow us to understand which pages are useful for visitors.
You can choose to disable cookies in your browser settings. However, some website features may not work correctly if cookies are blocked or disabled.
6. Sharing of Information
We do not sell personal information to third parties. However, certain information may need to be shared with relevant service providers when required to assist with travel requests, quotes, booking guidance, or customer support.
- Travel partners, suppliers, or service providers when needed for quote or booking assistance.
- Website, hosting, analytics, or communication service providers that help us operate our website and support customer communication.
- Authorities or legal parties if required by law, regulation, legal request, or compliance obligation.
7. Data Security
We aim to protect customer information using reasonable administrative, technical, and organizational measures. While we make efforts to handle information responsibly, no website, online form, email system, or messaging platform can guarantee complete security.
Customers should avoid submitting unnecessary sensitive information through public forms or messages. If a sensitive document or detail is required for travel support, our team will guide you on the appropriate next steps.
8. Data Retention
Sarah International Travels may retain inquiry details, communication history, and travel request information for as long as reasonably needed to respond to customers, provide support, maintain business records, improve services, and meet legal or operational requirements.
If you want us to review or remove certain information from our records, you may contact us using the contact details provided on this page.
9. Your Privacy Choices
You may contact us to request access, correction, or deletion of certain personal information that you have provided to Sarah International Travels. We may need to verify your identity before responding to such requests.
- You may choose not to submit optional information through our website forms.
- You may request correction of inaccurate contact or travel inquiry details.
- You may contact us to ask about removal of certain inquiry records where possible.
- You may unsubscribe from promotional communication if such communication is used in the future.
10. Third-Party Links
Our website may include links to third-party platforms, such as WhatsApp, airline websites, travel providers, payment platforms, social media pages, or external resources. We are not responsible for the privacy practices, security policies, or content of third-party websites.
When you leave our website and visit another platform, you should review that platform’s privacy policy and terms before sharing personal information.
11. Children’s Privacy
Our website and travel services are intended for adults and customers who are able to submit travel inquiries responsibly. We do not knowingly collect personal information from children without appropriate adult involvement.
If a child’s information is required for family travel planning, such information should be provided by a parent, guardian, or authorized adult.
12. Updates to This Policy
Sarah International Travels may update this Privacy Policy from time to time to reflect changes in our website, services, communication methods, or legal requirements. Any updated version may be posted on this page with the latest effective date.
We encourage visitors and customers to review this page periodically to stay informed about how information is collected and used.
13. Contact Us
If you have questions about this Privacy Policy or want to contact Sarah International Travels regarding your personal information, you may reach us through the details below.
- Phone: +1 (209) 696-3686
- Email: info@sarahinternationaltravels.com
- WhatsApp Business: +1 (209) 696-3686
- Website: sarahinternationaltravels.com
Privacy Policy FAQs
We collect contact information such as your name, phone number, WhatsApp number, and email address so our team can respond to your travel inquiry, provide quote support, and communicate with you about Umrah packages, international flights, hotel guidance, transportation planning, and related travel services. Without basic contact details, it may not be possible to respond properly or provide useful travel assistance.
WhatsApp Business communication is used to make customer support faster and easier. When you message us through WhatsApp, your message may include travel dates, package needs, passenger details, and other inquiry information. We use this information to respond to your request. However, WhatsApp also has its own privacy policy and platform rules, so customers should avoid sending unnecessary sensitive information unless it is required for travel assistance.
No. Sarah International Travels does not sell personal customer information to other companies. Information may only be shared when reasonably required for travel support, quote handling, website operation, communication services, or legal requirements. For example, some information may need to be shared with relevant travel-related service providers if it is necessary to assist with a quote or booking-related request.
Yes. You may contact Sarah International Travels if you want to request correction or removal of certain personal information that you previously provided. We may need to verify your identity before processing such requests. Some information may need to be retained for business, operational, legal, or record-keeping purposes, but we will review reasonable privacy requests when contacted through our official phone, email, or WhatsApp Business details.
Questions About Your Privacy?
Contact Sarah International Travels if you have a privacy-related question, want to update your inquiry details, or need help understanding how your information is handled.