Privacy Policy for Sarah International Travels

1. Introduction

Sarah International Travels respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, contact us, submit an inquiry, request a quote, communicate with us through WhatsApp Business, email, phone, or use our travel-related services.

This Privacy Policy applies to information collected through our website, quote request forms, WhatsApp Business messages, phone calls, emails, social media communication, Google Ads lead forms, and other travel-related communication channels.

Last Updated: June 25, 2026

2. Who We Are

Sarah International Travels provides travel-related services, including but not limited to Umrah package guidance, international flight inquiries, hotel arrangements, transportation assistance, travel consultation, quote handling, and customer support.

• Business Name: Sarah International Travels
• Website: sarahinternationaltravels.com
• Email: info@sarahinternationaltravels.com
• Phone / WhatsApp: +1 (209) 696-3686

3. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit a form, request a quote, message us on WhatsApp Business, call us, email us, or communicate with our team.

Personal and Contact Details

• Full name, phone number, WhatsApp number, email address, country, city, and preferred contact method.

Travel Inquiry Details

• Departure city, destination, travel dates, return dates, number of travelers, passenger names, preferred airline, package preference, hotel preference, room occupancy, transportation requirements, budget, and other travel-related preferences.

Umrah, Visa, and Document-Related Information

• Passport details, visa details, nationality, date of birth, CNIC or national identity information, passport copies, vaccination or health-related travel requirements where applicable, and other documents required for travel, visa processing, or Umrah arrangements.

Payment and Transaction Information

• Payment confirmation, invoice details, transaction references, billing information, and booking payment status. We do not intentionally store full debit card or credit card details on our website.

Communication Records

• Messages sent through website forms, WhatsApp Business, email, phone calls, social media messages, quote requests, complaints, feedback, and customer support communication.

Technical Website Information

• IP address, browser type, device type, pages visited, time spent on pages, referral source, approximate location, cookie identifiers, and basic website interaction data.

4. How We Collect Information

We may collect information through different customer communication and website channels.

• Website contact forms and quote request forms.
• WhatsApp Business messages, phone calls, and email communication.
• Social media pages or direct messages.
• Google Ads lead forms, advertisements, booking forms, and inquiry forms.
• Cookies, analytics tools, and website tracking technologies.
• Direct customer communication with our team.

5. How We Use Your Information

Sarah International Travels may use your information for customer support, quote handling, travel planning, service coordination, and business communication.

• To respond to travel inquiries and quote requests.
• To prepare Umrah package, flight, hotel, transport, or travel service quotations.
• To communicate with you through phone, email, WhatsApp Business, or other suitable channels.
• To process, manage, or assist with travel bookings and related arrangements.
• To verify passenger and travel details where required.
• To coordinate with airlines, hotels, transport providers, visa consultants, Umrah operators, travel partners, or other service providers.
• To provide customer support before, during, and after your travel inquiry or booking.
• To maintain records of inquiries, bookings, payments, communications, and service requests.
• To improve our website, services, customer experience, and marketing performance.
• To comply with applicable legal, regulatory, tax, accounting, fraud prevention, or security obligations.
• To send service-related updates, follow-ups, reminders, or promotional communication where permitted.

6. WhatsApp Business Communication

Sarah International Travels may communicate with customers through WhatsApp Business when customers click a WhatsApp button, submit a quote request, reply to our messages, or contact us directly.

WhatsApp communication may include quote discussions, package details, travel documents, flight information, payment follow-ups, booking updates, and customer assistance.

Please avoid sending unnecessary sensitive information through WhatsApp unless it is required for your travel request. If passport, visa, ID, or payment-related information is required, our team will guide you on the appropriate method of sharing it.

Messages sent to Sarah International Travels through WhatsApp may be accessed by authorized members of our team for customer support, quote handling, and booking assistance. WhatsApp is a third-party platform and is also subject to WhatsApp’s own privacy policy and terms.

7. Cookies, Analytics, and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website performance, understand visitor behavior, remember basic preferences, measure advertising performance, and improve our services.

We may use tools such as Google Analytics, Google Ads conversion tracking, Google Tag Manager, Meta/Facebook Pixel, or similar technologies. These tools may collect information such as pages visited, device details, browser type, approximate location, referral source, and interactions with our website.

You can manage or disable cookies through your browser settings. However, some website features may not work correctly if cookies are disabled. Where required by law, we may ask for your consent before using certain non-essential cookies or advertising trackers.

8. Google Ads and Lead Forms

If you submit your information through a Google Ads lead form or advertisement, the information you provide may be used by Sarah International Travels to contact you regarding your travel inquiry, quote request, Umrah package request, flight inquiry, or related service.

We use such information only for business communication, customer support, quote handling, and service follow-up. You may ask us to stop contacting you at any time.

9. Sharing of Information

We do not sell your personal information for money. However, we may share necessary information with trusted third parties when required to provide travel-related services, respond to your request, complete a booking, process payment, or comply with legal obligations.

• Airlines, hotels, transport providers, tour operators, Umrah service providers, visa consultants, booking platforms, or travel partners.
• Payment processors, banks, payment gateways, or financial service providers.
• Website hosting providers, email service providers, CRM tools, analytics providers, advertising platforms, and communication platforms.
• Government authorities, immigration departments, embassies, consulates, law enforcement, or regulatory bodies where required.
• Professional advisers, accountants, legal advisers, or compliance consultants where necessary.

We only share information that is reasonably necessary for the relevant purpose.

10. International Data Transfers

Because travel services often involve international destinations, airlines, hotels, visa support, Umrah arrangements, and overseas service providers, your personal information may be transferred, processed, or accessed in countries outside your country of residence.

Where applicable, we take reasonable steps to ensure that your information is handled securely and only for the purpose for which it was shared.

11. Payment Information

If payments are made for travel-related services, we may collect or receive payment confirmation details, transaction references, invoice information, and billing-related records.

We do not intentionally store full debit card or credit card numbers on our website. Online card payments, where available, are handled by third-party payment processors. Their use of your payment information is governed by their own privacy policies and terms.

Customers should avoid sending full card details through WhatsApp, email, or website forms.

12. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include limited access to customer information, secure communication practices, password-protected systems, website security tools, hosting security, and internal handling procedures.

However, no website, email system, payment system, or messaging platform can guarantee complete security. You should only share information that is necessary for your inquiry or booking.

13. Data Retention

We may retain personal information for as long as reasonably necessary to respond to inquiries, provide services, manage bookings, maintain business records, resolve disputes, comply with legal or tax obligations, prevent fraud, and improve our services.

• General inquiries may be retained for customer support and follow-up purposes.
• Booking and payment records may be retained for accounting, tax, legal, and operational purposes.
• Travel documents may be retained only for as long as reasonably necessary for the relevant travel service, unless longer retention is required by law or business necessity.
• Marketing communication records may be retained until you unsubscribe or request removal, where applicable.

You may contact us to request review, correction, or deletion of your information, subject to legal, operational, and record-keeping requirements.

14. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communication.
• Ask how your information has been used or shared.

We may need to verify your identity before responding to your request.

15. Marketing Communication

We may contact you about travel offers, Umrah packages, flight deals, follow-ups, or related services if you have contacted us, submitted an inquiry, requested a quote, or agreed to receive communication.

You may opt out of promotional messages at any time by replying “STOP,” requesting removal through WhatsApp, or contacting us by email.

Even if you opt out of promotional messages, we may still contact you for service-related matters, such as active inquiries, bookings, payment updates, or customer support.

16. Children’s Privacy

Our website and services are intended for adults and customers who are able to submit travel inquiries responsibly.

We do not knowingly collect personal information from children directly without appropriate adult involvement. If a child’s information is required for family travel, Umrah arrangements, visa support, or booking purposes, such information should be provided by a parent, guardian, or authorized adult.

17. Third-Party Links

Our website may contain links to third-party platforms, including WhatsApp, airline websites, hotel websites, payment providers, social media platforms, travel partners, or external resources.

We are not responsible for the privacy practices, security policies, content, or terms of third-party websites or platforms. You should review the privacy policy and terms of any third-party platform before sharing personal information.

18. Accuracy of Information Provided by Customers

Customers are responsible for providing accurate and complete information when submitting travel inquiries, passenger details, passport information, visa details, or booking requirements.

Sarah International Travels is not responsible for delays, booking issues, visa issues, airline issues, or service complications caused by incorrect, incomplete, outdated, or misleading information provided by the customer.

19. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, communication methods, legal requirements, advertising tools, or business practices.

Any updated version will be posted on this page with a revised “Last Updated” date. We encourage visitors and customers to review this page periodically.

20. Contact Us

If you have questions about this Privacy Policy or want to contact Sarah International Travels regarding your personal information, you may reach us through the details below.

• Phone: +1 (209) 696-3686
• Email: info@sarahinternationaltravels.com
• WhatsApp Business: +1 (209) 696-3686
• Website: sarahinternationaltravels.com