Refund and Returns Policy for Sarah International Travels
This Refund and Returns Policy explains how refund requests, cancellations, changes, credits, supplier penalties, and travel service adjustments may be handled for Umrah packages, international flights, hotel support, transportation, and other travel-related services offered or arranged by Sarah International Travels.
Travel refunds are often controlled by airlines, hotels, suppliers, payment providers, and service partners. Please read this policy carefully before confirming any booking or making payment.
1. Introduction
This Refund and Returns Policy applies to travel services arranged, coordinated, or supported by Sarah International Travels. These services may include Umrah packages, international flights, hotel support, transportation arrangements, family travel planning, group travel support, quote requests, and other travel-related services.
Travel services are different from physical products. In most cases, refunds are controlled by supplier rules, airline policies, hotel terms, package conditions, payment provider rules, and timing of cancellation. By requesting a booking, submitting payment, or confirming a service, you agree to this Refund and Returns Policy.
2. Travel Services Are Not Physical Returns
Because Sarah International Travels provides travel-related services, the word “returns” does not usually refer to returning a physical product. Instead, it may refer to cancellation requests, refund requests, travel credits, booking changes, service adjustments, or unused travel components.
Once a travel service is confirmed with an airline, hotel, supplier, or travel partner, the service may become partially or fully non-refundable depending on the relevant rules. Customers should carefully review package and flight conditions before confirming any booking.
3. Refund Eligibility
Refund eligibility depends on the type of service purchased, the supplier policy, the airline fare rule, hotel cancellation terms, payment status, timing of request, and whether the service has already been confirmed, issued, reserved, used, partially used, or expired.
- Refunds may be available if the supplier allows cancellation or refund.
- Partial refunds may apply after supplier deductions, penalties, or service fees.
- Some bookings may be non-refundable after confirmation or ticket issuance.
- Refunds are not guaranteed unless confirmed by the relevant provider or supplier.
4. Non-Refundable Services and Fees
Some travel services, fees, deposits, or components may be non-refundable. This can happen because an airline ticket has been issued, a hotel room has been reserved under non-refundable terms, a package component has been confirmed, a supplier fee has been charged, or a service has already been processed.
- Non-refundable airline tickets or fare types.
- Hotel bookings confirmed under non-refundable conditions.
- Supplier service fees, booking fees, processing fees, or administrative charges.
- Used, partially used, expired, or no-show travel services.
5. Cancellation Requests
Customers should submit cancellation requests as early as possible. A cancellation request does not automatically mean a refund will be approved. Once Sarah International Travels receives a cancellation request, our team may review the booking details and check applicable supplier, airline, hotel, or package rules.
If cancellation is allowed, penalties or deductions may apply. If cancellation is not allowed under supplier policy, the booking may be fully non-refundable. Customers are responsible for understanding cancellation rules before confirming a travel service.
6. Flight Refunds and Airline Rules
Flight refunds depend on airline fare rules, ticket type, route, booking class, travel date, cancellation timing, and airline policy. Some tickets may be refundable with penalties, some may allow credit, and some may be completely non-refundable.
Airline schedule changes, missed flights, no-show situations, baggage issues, name mistakes, denied boarding, visa problems, transit issues, or immigration matters may affect refund eligibility. Sarah International Travels can assist with communication where possible, but airline rules control the final outcome.
7. Umrah Package Refunds
Umrah package refunds may depend on multiple components, including hotels, transportation, flight support, supplier terms, package dates, room occupancy, and service status. If any component has already been confirmed, reserved, issued, or used, refund eligibility may be limited.
During busy seasons, Ramadan, holidays, peak travel periods, or supplier-restricted dates, many package components may include strict cancellation conditions. Customers should ask about package cancellation rules before confirming their Umrah package.
8. Hotel, Room and Occupancy Refunds
Hotel refund conditions depend on hotel policy, room type, occupancy, season, check-in date, supplier terms, and cancellation timing. Some hotels may allow cancellation before a deadline, while others may charge partial or full penalties.
Changes to Quad, Triple, or Double Occupancy may also affect pricing and availability. Room changes after confirmation may be treated as a new request and may not always be possible.
9. No-Show, Missed Flights and Late Arrival
If a customer does not appear for a flight, hotel check-in, transport pickup, or scheduled service, the booking may be treated as a no-show. No-show bookings are commonly non-refundable under airline, hotel, and supplier rules.
Missed flights, late arrivals, wrong travel dates, incomplete documents, visa issues, denied boarding, or failure to follow travel instructions may result in loss of service without refund. Customers should carefully review travel details and arrive on time.
10. Changes, Amendments and Travel Credits
Some services may allow changes or amendments instead of refunds. This may include date changes, route changes, name corrections, hotel adjustments, occupancy changes, or supplier credits. Such changes are subject to availability, supplier approval, airline rules, hotel conditions, and additional fees.
If a travel credit is offered by an airline, hotel, or supplier, the credit may have an expiry date, usage rules, route restrictions, name restrictions, or additional fare differences.
11. Refund Processing Timeline
If a refund is approved, the processing timeline may vary. Refunds may require review and confirmation from airlines, hotels, suppliers, payment gateways, banks, or other service providers. Sarah International Travels cannot guarantee a fixed refund timeline when the refund depends on third-party processing.
In general, refunds may take several business days or longer depending on supplier approval, banking timelines, payment method, and administrative processing. Customers will be updated where possible.
12. Refund Method
Approved refunds are usually returned through the original payment method where possible. In some cases, refunds may be issued through another approved method depending on payment provider rules, supplier process, or operational requirements.
Any bank charges, payment gateway fees, currency conversion differences, supplier deductions, or administrative charges may reduce the final amount received by the customer.
13. Information Needed for Refund Review
To review a refund request, customers may need to provide booking details, full name, phone number, email address, travel date, service type, payment reference if available, cancellation reason, and any relevant communication.
- Full name used for the booking.
- Phone number or WhatsApp number used during booking.
- Service type such as Umrah package, flight, hotel, or transport.
- Reason for refund, cancellation, or change request.
14. Supplier and Third-Party Control
Many travel services are provided by third parties such as airlines, hotels, transport providers, travel suppliers, payment platforms, and booking systems. Their rules may control cancellation, refund, credit, change, and service adjustment decisions.
Sarah International Travels may assist customers with communication and guidance, but we cannot force a supplier, airline, hotel, or payment provider to approve a refund if their policy does not allow it.
15. Chargebacks and Payment Disputes
Customers should contact Sarah International Travels first if they have a refund concern, payment question, or cancellation issue. Opening a payment dispute or chargeback before contacting us may delay review and complicate communication with suppliers.
If a chargeback is filed, Sarah International Travels may provide booking records, communication history, supplier confirmations, service details, and policy information to the payment provider as part of the dispute process.
16. Contact for Refund Requests
If you want to request a refund, cancellation review, travel credit, or booking change, contact Sarah International Travels as soon as possible. Early communication gives our team more time to check supplier rules and available options.
- Phone: +1 (209) 696-3686
- Email: info@sarahinternationaltravels.com
- WhatsApp Business: +1 (209) 696-3686
- Website: sarahinternationaltravels.com
Refund and Returns Policy FAQs
No. Not all Umrah package and flight bookings are refundable. Refund eligibility depends on airline fare rules, hotel policy, supplier terms, booking status, travel date, cancellation timing, and package conditions. Some travel services may be fully non-refundable once confirmed, issued, reserved, or partially used. Customers should ask about refund rules before confirming any booking or making payment.
Refund timelines vary because many travel refunds depend on airlines, hotels, suppliers, payment processors, and banks. Once a refund is approved, processing may take several business days or longer depending on the provider. Sarah International Travels may assist with follow-up where possible, but third-party processing times are outside our direct control.
Missed flights and no-show bookings are usually treated very strictly by airlines, hotels, and travel suppliers. In many cases, no-show services are non-refundable. If you miss a flight, arrive late, provide incorrect travel dates, or fail to appear for a confirmed service, Sarah International Travels may not be able to recover the amount paid. Always review your itinerary carefully before travel.
In some cases, an airline, hotel, or supplier may offer travel credit instead of a cash refund. Travel credits may include conditions such as expiry dates, route restrictions, fare differences, passenger name restrictions, or limited usage rules. Sarah International Travels can help explain the information provided by the supplier, but the credit rules are controlled by the relevant provider.
Questions About Refunds or Cancellations?
Contact Sarah International Travels if you have a question about refund eligibility, cancellation rules, travel credits, flight changes, Umrah package refunds, or supplier penalties.