Terms & Conditions for Sarah International Travels
These Terms & Conditions explain the rules, responsibilities, and service limitations that apply when you visit our website, request an Umrah package quote, contact us through WhatsApp Business, ask for international flight assistance, or use any travel-related service offered by Sarah International Travels.
Please read these terms carefully before submitting a quote request or confirming any travel service. By using our website or contacting our team, you agree to follow these Terms & Conditions.
1. Introduction
These Terms & Conditions apply to Sarah International Travels, our website, our communication channels, and the travel services we provide or help arrange. These services may include Umrah package guidance, international flight booking support, hotel coordination, transportation guidance, family travel support, group travel assistance, quote requests, and customer support through phone, email, website forms, and WhatsApp Business.
By accessing our website, submitting a form, contacting us, or requesting travel assistance, you agree that you have read, understood, and accepted these Terms & Conditions. If you do not agree with these terms, you should not use our website or request our services.
2. Services We Provide
Sarah International Travels helps customers request and plan travel-related services. We may provide guidance, quotes, communication support, and coordination assistance for Umrah packages, international flights, family trips, group travel, hotel categories, route planning, and travel preparation.
- Umrah package guidance including 3 star, 4 star, and 5 star options.
- International flight quote support for Saudi Arabia, Pakistan, India, the Middle East, Europe, Africa, and other destinations.
- Family and group travel assistance based on traveler count, dates, and comfort needs.
- Travel planning communication through phone, email, website forms, and WhatsApp Business.
Our role may include guidance and coordination, but final availability, pricing, rules, confirmations, and conditions may depend on airlines, hotels, transportation providers, travel suppliers, government authorities, and other third parties.
3. Quotes, Pricing and Availability
Any quote provided by Sarah International Travels is based on the information available at the time of inquiry. Travel prices can change quickly because flight seats, hotel rooms, package availability, taxes, supplier fees, currency changes, seasonal demand, and other travel conditions may change without notice.
A quote is not a confirmed booking. A quote is provided for guidance and review only unless Sarah International Travels clearly confirms the booking after receiving required information, payment, and supplier confirmation.
- Prices may change before confirmation.
- Availability may change at any time.
- Package inclusions may vary depending on supplier terms.
- Final pricing is only valid after confirmation from the relevant provider or supplier.
4. Booking Confirmation
A booking is not considered confirmed simply because a customer submits a form, sends a WhatsApp message, receives a quote, or discusses options with our team. A booking is only confirmed when all required traveler details, documents if needed, payment, and supplier confirmations are completed according to the specific service requirements.
Customers must carefully review names, dates, travel routes, package category, room occupancy, flight details, hotel details, and all important booking information before confirmation. Mistakes in names, dates, or travel details may result in extra charges or cancellation issues.
5. Payment Terms
Payment requirements may vary depending on the service, package, airline, hotel, supplier, season, and booking timeline. Some services may require a deposit, while others may require full payment before confirmation. Sarah International Travels will provide payment instructions where applicable.
- Bookings may not be held without required payment.
- Late payment may result in price changes or loss of availability.
- Customers should only make payment using approved instructions provided by Sarah International Travels.
- Payment does not override airline, hotel, supplier, visa, or government rules.
6. Customer and Traveler Responsibilities
Customers are responsible for providing accurate, complete, and up-to-date information. This includes full legal names, dates of birth if required, passport details if needed, phone numbers, email addresses, travel dates, destination details, and any special requirements.
Customers are also responsible for reviewing all travel information before final confirmation. Sarah International Travels is not responsible for problems caused by incorrect information provided by the customer.
- Traveler names should match passports and official documents exactly.
- Customers must ensure passports, visas, permits, and required documents are valid.
- Customers must review travel dates, hotel details, routes, and package inclusions before confirming.
- Customers should notify us immediately if they find any mistake in submitted information.
7. Passports, Visas and Travel Documents
Travelers are responsible for having valid passports, visas, vaccination records if required, entry permits, transit documents, identification, and any other travel documents required by airlines, destination countries, transit countries, government authorities, or service providers.
Sarah International Travels may provide general guidance, but we do not guarantee approval of visas, entry permits, immigration clearance, airline boarding, or acceptance by any authority. Travel requirements can change, and customers should verify requirements before travel.
8. Umrah Package Terms
Umrah packages may include different components depending on the selected package, such as hotel category, room occupancy, transport, flight support, and other travel arrangements. Package details must be reviewed carefully before confirmation.
Hotel category, room type, room sharing, distance, transportation timing, and package inclusions may vary based on supplier availability and final confirmation. A 3 star, 4 star, or 5 star label describes general package category and does not guarantee identical hotel experience across all dates or suppliers.
9. International Flight Terms
Flight prices, routes, baggage allowance, seat availability, changes, cancellations, refund eligibility, and airline rules are controlled by airlines and booking providers. Sarah International Travels may help customers request flight options, but airline terms apply to all flight bookings.
Customers should review names, dates, route, airports, baggage rules, layovers, transit requirements, and fare conditions before confirming any flight. Some tickets may be non-refundable, non-changeable, or subject to penalties.
10. Changes, Amendments and Corrections
Requests to change names, travel dates, flights, hotels, occupancy, routes, package category, or traveler details may be subject to availability, supplier rules, airline policies, hotel terms, and additional fees. Not all changes are possible after confirmation.
Customers should contact us as soon as possible if a change is needed. Delayed requests may reduce available options and may increase fees or penalties.
11. Cancellations and Refunds
Cancellation and refund eligibility depends on the specific travel service, supplier policy, airline rules, hotel terms, booking status, timing of cancellation, and package conditions. Some services may be non-refundable after confirmation.
Customers should review cancellation rules before confirming a booking. If a refund is possible, processing time may depend on the airline, hotel, supplier, payment provider, and bank processing timelines. Service fees or supplier penalties may apply.
12. Third-Party Suppliers
Sarah International Travels may work with or refer to airlines, hotels, transportation companies, travel suppliers, payment providers, booking systems, WhatsApp, and other third-party services. These third parties may have their own terms, conditions, cancellation rules, refund policies, privacy policies, and service limitations.
We are not responsible for delays, cancellations, overbooking, service changes, airline schedule changes, hotel changes, government restrictions, or other issues caused by third parties beyond our control.
13. Limitation of Liability
Sarah International Travels aims to provide helpful travel guidance and communication support. However, we are not liable for losses, delays, cancellations, missed flights, denied boarding, visa refusal, immigration issues, supplier changes, weather events, government actions, force majeure events, or third-party failures that are outside our direct control.
Customers are encouraged to consider travel insurance where appropriate and to carefully review all travel requirements before departure.
14. Website Use
Visitors may use our website for general information, quote requests, and contact purposes. You agree not to misuse the website, attempt unauthorized access, submit false information, interfere with website operation, copy content unlawfully, or use the website for harmful, fraudulent, or illegal purposes.
15. WhatsApp Business Communication
Customers may contact Sarah International Travels through WhatsApp Business for quote requests, travel questions, follow-ups, and support. By messaging us through WhatsApp, you agree that we may respond through WhatsApp and use the information you share to assist with your travel request.
WhatsApp is a third-party platform and may have its own privacy rules and service terms. Please avoid sending unnecessary sensitive information unless it is required for your travel inquiry.
16. Privacy and Data Handling
Customer information may be collected and used according to our Privacy Policy. This may include information submitted through website forms, WhatsApp Business, phone, email, or other communication channels. We use customer information to respond to inquiries, prepare quotes, support travel planning, and communicate about services.
17. Updates to These Terms
Sarah International Travels may update these Terms & Conditions from time to time to reflect changes in our services, website, communication methods, supplier requirements, or legal obligations. Updated terms may be posted on this page.
Continued use of our website or services after updates means you accept the revised Terms & Conditions.
18. Contact Us
If you have questions about these Terms & Conditions, booking rules, payment conditions, cancellation policies, or travel service details, you may contact Sarah International Travels using the details below.
- Phone: +1 (209) 696-3686
- Email: info@sarahinternationaltravels.com
- WhatsApp Business: +1 (209) 696-3686
- Website: sarahinternationaltravels.com
Terms & Conditions FAQs
No. A quote is not the same as a confirmed booking. A quote is usually based on information available at the time of inquiry and can change before confirmation. Travel prices and availability may change due to airline seats, hotel inventory, supplier pricing, taxes, fees, season, and booking timing. A booking becomes confirmed only when all required customer details, payment, and supplier confirmations are completed according to the specific travel service requirements.
Travelers are responsible for ensuring that passports, visas, permits, identification, vaccination records if required, transit documents, and other travel documents are valid and accepted. Sarah International Travels may provide general guidance, but we do not guarantee visa approval, immigration clearance, boarding approval, or acceptance by any airline, airport, government authority, or service provider.
Yes. Prices can change after a quote request because travel services are dynamic. Flight fares, hotel prices, package rates, transportation costs, taxes, fees, and supplier availability may change without notice. This is especially common during busy travel periods, Umrah seasons, school holidays, and peak demand dates. Final pricing should be reviewed and confirmed before payment or booking confirmation.
No. Cancellation and refund eligibility depends on airline rules, hotel terms, supplier policy, package conditions, payment status, and timing of cancellation. Some services may be non-refundable or may include cancellation penalties. Customers should review cancellation rules before confirming a booking and contact Sarah International Travels as soon as possible if they need to cancel or change a travel service.
Questions About These Terms?
Contact Sarah International Travels if you have a question about booking terms, payment rules, Umrah package conditions, flight policies, cancellations, refunds, or customer responsibilities.